Frequently Asked Questions

Peace of Mind

Please note, more detailed information can be found in our Terms and Conditions if required

Faq About Cat Boarding in Sydney  Does my cat need to be vaccinated?

Yes, it is a requirement that all of our boarders are vaccinated.

We do need to verify your cat’s vaccination status by sighting a current vaccination certificate (your cat’s last vaccination must be no more than 12 months ago). If your cat is overdue for their vaccination, we recommend you vaccinate your cat at least 2 weeks prior to your expected boarding check-in date. If your cat is nearing a vaccination renewal, our Veterinary Surgeons can perform this during your cats stay with us.

The minimum vaccination requirement for cats at our Hotel is a “F3” vaccination, which provides immunity against Feline Panleucopaenia, Feline Calicivrius and Feline Herpes Virus. For those who are also outdoors, vaccination against feline immunodeficiency virus (FIV) is also recommended but this is not required to enter our Hotel as our guests are never socialized or mixed.

If you do not have a copy of your cat’s latest vaccination you can obtain one easily by contacting your previous Vet. If you are an existing client of Balmain Veterinary Hospital, we have all of these details on record.

An administration fee of $35.00 will apply if our staff need to track down your pets vaccination certificate to verify their vaccination status.

Boarders will be held in isolation and not allowed into the Hotel until a valid vaccination certificate has been sighted and validated.

Faq About Cat Boarding in Sydney  Is flea control absolutely necessary?

Yes. 

Fleas are easily transmitted between hosts in close proximity. Fleas can cause skin irritation and can carry disease. We recommend that all our boarders are on a good quality flea control applied regularly at home as part of their regular preventative care program. If your cat is due for their next flea treatment, our staff can apply the next dose on check-in to the Hotel.

In addition, as part of our commitment to keep our Hotel Flea-free, it is compulsory for all our boarders to receive a complimentary Capstar tablet upon arrival. This tablet is an adulticide and is designed to rapidly kill any live fleas that may be on your pet at the time of check in.

If your pet is found to have a substantial flea burden, they may be kept in isolation and given additional flea treatments. Your pet will be kept in isolation until we believe they pose no risk to other guests at which point they will be admitted to the general Hotel.

Faq About Cat Boarding in Sydney  Will my cat be let out to play?

Yes.

 We have two playrooms available. Each are uniquely themed and fitted with custom installed hammocks, sisal scratch posts, steps, a suspension bridge and circular cut-outs sure to bring out the kitten within! And if that’s not enough, we throw a couple of toys in too! Guests are given the opportunity to stretch their legs and rotate through the playrooms every few hours at no additional cost to the price of your stay!

Rotation times may vary depending on the amount of cats we have in boarding at any given time, and also differs depending on the individual cats temperament. Some cats prefer to hide away and sleep their stay away! Whilst everyone will get the opportunity to play, some cats may prefer to snuggle up with us at our desk while our kitten boarders may need a little extra time to bounce out all their energy.

Faq About Cat Boarding in Sydney  Can cats from the same family fit into the one accommodation style?

Yes. 

We can accommodate up to three cats from the same household in the same hotel accommodation room. This service is only available in our Suites and Destination Villas. Alternatively, our Bungalows can house up to Two cats. Our Studio apartments can only house one cat at any one time.

If your cats get along most of the time, we can also arrange for them to have separate play times so that they get the opportunity to have a break from one another. And if they only get along sometimes, we can organise for them to board in separate enclosures (at an additional cost), ideally as neighbours, and arrange for them to have play time together so they don’t miss seeing their house mate throughout their stay.

If your cats don’t get along, we will not agree to housing them in the same enclosure as this can cause them stress and/or injury. Please advise us of any issues you may have with a multi-cat household BEFORE you make your booking.

If your cats start to fight during their stay, we will separate them to reduce stress and/or injury. Additional costs will apply in this circumstance.

Faq About Cat Boarding in Sydney  What happens if my cat gets sick whilst in boarding?

We are located within a modern, state- of -the -art equipped Veterinary Practice - Balmain Veterinary Hospital. We are a family of dedicated staff consisting of Veterinary Surgeons, managers, nurses, animal attendants and receptionists and are committed to providing both pets and owners with the highest level of care possible.

In addition to a complimentary Veterinary health examination on admission our Cattery Managers are dedicated to looking after and monitoring our boarders all day. Should we feel that your cat is indicating any sign that he/she is unwell at any time during their stay this will be flagged with our Vets who will attend to their needs. If treatment is deemed necessary we will contact you to discuss this further.

Faq About Cat Boarding in Sydney  Is there a cancellation fee?

Yes.

Any booking (regardless of season) that is cancelled within 48 hours of the expected check-in time will result in a forfeiture of your accommodation costs.

For further information regarding cancelled bookings during different seasons, please refer to our Terms and Conditions.

Additionally, if you cancel a booking that you have made online, there is a cancellation fee of (30 cents + 2% of your booking cost) that will apply. This fee is charged to us by a third - party payment system whenever a booking is confirmed online. If your cancellation still entitles you to a refund as per our cancellation policy, any refund processed will be minus this online booking cancellation fee.

Faq About Cat Boarding in Sydney  Can I pick my cat up earlier than the agreed check-out date?

Yes.

You are welcome to pick your cat up at any time you like within our operating hours in advance of your pre-booked check out date.

As your accommodation is pre-paid for the originally agreed time of accommodation, you will not receive a refund on the balance of the stay regardless of how much earlier you pick your cat up from the original check out date.

Faq About Cat Boarding in Sydney  Do you provide a discount when booking more than one cat?

Yes.

This depends on the accommodation type and whether they are sharing the same accommodation type.

There is a graduated reduction in price for subsequent cats (up to three in total) for those enclosures that can accommodate this.

There is no discount if your cats occupy separate enclosures or accommodation types.

Faq About Cat Boarding in Sydney  Do you offer discounts for a long - term stay?

Yes.

We offer a 10% discount on the accommodation cost for any pet staying with us for longer than 4 weeks.

Any guests staying with us longer than 3 months are entitled to a 20% discount on the accommodation cost.

Apart from Dentistry, discounts do not apply to any other service or item during the stay.

Faq About Cat Boarding in Sydney  Can I be supplied updates or photos of my cat while I am away?

Yes.

We recommend that you provide us with your e-mail address.

We aim to provide you with an update no later than 3-4 days from the date of check in as to how your cat is settling in, and weekly updates thereafter.

We also encourage all our clients to like us on Facebook and Instagram as this is a great way for us to communicate with you easily and to give you updates on your cat’s stay whilst you are away.

Faq About Cat Boarding in Sydney  Can I come and inspect your facilities?

We encourage people to come and visit us and see our wonderful facilities for themselves. We promise that you will be impressed! Whilst you are welcome to inspect anytime during our business hours, we recommend you visit between the hours of 12pm-2pm so that our hotel managers can give you the time you deserve to show you around.

Please be advised that inspections are limited to 10 minutes. We request that you are quiet during your visit and that you do not disturb the guests. Photos and/or videos are not permitted during the visit.

Faq About Cat Boarding in Sydney  Do you provide any additional services?

Yes. 

We offer many additional services including vaccination, blood and urine screening, arthritis injections, intestinal worming and flea control, ear cleans, nail trims and grooming options. For our anxious guests we provide daily Feliway spray, Zylkene supplements and Zen-den accommodation with ample hidey-holes. 

We have a Deluxe Hotel Menu consisting of prawns, chicken breast and mince, beef mince and kangaroo fillets for your pet to choose from whilst they stay with us.

There are also toys that may be purchased to enrich your pets stay with us. Even better, take a new toy home from your stay so they can continue to enjoy themselves when they get home.

We also offer a 20% discount on dental procedures to all our guests during, or within one month of stay.

Please check out these additional services here:

Faq About Cat Boarding in Sydney  Can I bring my own Pets Bedding and personal possessions?

We provide all of our cats with thick, comfortable bedding and some basic toys for entertainment. Your cat will not want for anything!

However, you are more than welcome to bring in any bedding, toys or scratching posts from home, even a jumper or a t-shirt – something with your scent on it. The familiarity of the item may provide comfort for your cat during their stay. We ask that you indicate this clearly on the admission form what items you have brought in with you and clearly mark these items.

Unfortunately items can get misplaced or lost in the wash so we recommend you do not leave items of high commercial or sentimental value. BCB will not be held responsible for the loss or damage of any personal items during your pets’ stay. If an item is extremely valuable or of high sentimental value, we generally recommend that you do not leave this with us.

Faq About Cat Boarding in Sydney  What food is provided for my cat during their stay?

Included in the accommodation cost at BCB:

  • A selection of premium Hills Science Diet© wet and dry foods for all life stages (Kitten, Adult and Senior 7+)
  • Hills c/d Stress© wet and dry
  • Hills i/d© wet and dry
  • Hills Metabolic© wet and dry 

All other specialised prescription diets (wet & dry), raw foods or other preferred diets, must be provided in sufficient quantities to last your cats entire stay. In the event your cat/s run out during their stay, we can supply your cat with more of their food IF we have it in stock. This will be added to your account to be settled at check-out.

We do also occasionally feed food from other brands in the event your cat is struggling to get an appetite when they first arrive. Some cats just need a bit of something different to get them going.

The Fine Dining Menu is not provided free of charge. Items from the Menu can be purchased in addition to the above.

Faq About Cat Boarding in Sydney  What if my cat is on a special diet or a prescription diet for a medical condition?

If your pet is on a special prescription diet, we ask that you supply your pet’s diet on check in. If you are running low, or you forget, you can purchase fresh stock from us if required. If your pet runs out of their prescription food during their stay, we can provide your cat with fresh stock and apply this to your check-out bill.

Faq About Cat Boarding in Sydney  Is there a set check- in or check- out time? Are there any late check out fees?

No. You are free to check-in and check -out at a time of your choosing at any time within our operating hours. There are no late check-out fees. You simply pay for what you use.

Faq About Cat Boarding in Sydney  How do you charge for your accommodation?

As mentioned, there are no set check-in or check-out times and subsequently, there are no late check out fees.  You simply pay for what you use.

We charge per operational day at Balmain Cat Boarding with 1pm set as the mid - point of our operational day.

Any check in before 1pm Incurs a FULL day charge. Any check-in after 1pm incurs a HALF day charge.

Any check-out before 9am incurs no additional fees. Any check-out before 1pm incurs a HALF day charge. Any check-out after 1pm incurs a FULL day charge.

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Opening Hours
Mon-Fri: 7:30am - 6pm
Sat: 8am-4pm